Privacy Policy

Jackpot Casino takes your privacy seriously. This page explains how we collect, use, store, and protect your personal information when you use our site. It also covers your rights and the steps we take to keep your data safe.

Who Can Play

You must be at least 18 years old to open an account with Jackpot Casino. We do not allow more than one account per person. You must live in a place where online gambling is legal. If you try to open multiple accounts or provide false details, we may close your account and withhold any funds.

Account Verification

We require identity and address verification before you can withdraw money for the first time. This helps prevent fraud and meets legal obligations. You may need to upload a copy of a government-issued ID and a recent utility bill or bank statement. We only share this information with trusted verification partners who act on our behalf and under strict confidentiality agreements.

Data We Collect

We collect several types of information:

- Identity and contact details: Your name, date of birth, email, phone number, and address. We need these to confirm you are over 18 and to contact you about your account. - Payment information: Details of deposits and withdrawals, including payment method and transaction history. This ensures secure financial processing. - Technical and usage data: IP address, device type, browser, pages visited, and session duration. This helps us improve site performance and detect suspicious activity.

Why We Use Your Data

We process your data to run your account, meet legal duties under anti-money laundering laws, prevent fraud, and comply with gaming regulations. We also use it to send service messages like deposit confirmations or security alerts. Marketing messages are only sent if you opt in.

Who We Share Data With

Your data may be shared with payment processors, identity verification services, and regulators when required by law. We do not sell your personal information to third parties for advertising or other commercial purposes.

How Long We Keep Data

We retain your personal data for as long as needed to meet legal, regulatory, and tax requirements. Under Australian gaming laws, this typically means keeping records for five years after your account is closed.

Your Privacy Rights

You have the right to:, Access the personal data we hold about you, Correct inaccurate or incomplete information, Request deletion of your data, subject to legal retention rules, Obtain a copy of your data in a reusable format, Object to certain types of processing, such as direct marketing

To exercise these rights, contact our support team through the methods listed on our website. We will respond within 30 days.

Cookies

Our site uses cookies to make it work properly. These include:

- Essential cookies: Needed for basic functions like logging in and staying secure - Analytics cookies: Help us understand how visitors use the site so we can improve it - Marketing cookies: Used to show relevant ads, but only if you agree

You can manage cookie preferences through your browser settings or our cookie banner when you first visit the site.

Security Measures

We protect your data using encryption during transmission and strict access controls. Only staff who need the information to do their jobs can view it. Our systems undergo regular security reviews.

Responsible Gambling Tools

Gambling should be entertainment, not a way to make money. Jackpot Casino offers tools to help you stay in control:

- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit - Loss limits: Restrict how much you can lose over a set period - Session time limits: Choose how long you can play in one sitting - Reality checks: Get pop-up reminders showing how long you’ve been playing - Cooling-off periods: Take a break from gambling for 24 hours up to six weeks - Self-exclusion: Block your access to the site for a minimum of six months

Limits take effect immediately. If you request an increase, it will not apply until after a 24-hour waiting period.

Warning Signs and Support

Signs of problem gambling include chasing losses, lying about how much you spend, or gambling to escape stress. If this sounds familiar, free and confidential help is available through national support services such as Gambling Help Online.

Protecting Minors

We verify age during registration and block underage accounts. If you share a computer with children, consider installing parental control software like Net Nanny or K9 Web Protection to restrict access to gambling sites.

Fair Play and Complaints

Using bots, colluding with other players, or making fraudulent chargebacks breaches our terms. If you believe we have acted unfairly, contact our support team first. If unresolved, you may escalate your complaint to the relevant state or territory gaming regulator.

Changes to This Policy

We may update this policy to reflect changes in law or practice. We will notify you of significant changes by email or via a notice on the site. Continued use after the change means you accept the updated terms.