Responsible Gaming

Jackpot Casino is committed to offering a safe and fair gaming environment. Gambling should always be a form of entertainment, not a way to earn money or solve financial problems.

Keeping Control of Your Play

We provide several tools to help you manage your gambling activity. You can set deposit limits, loss limits, and session time limits directly from your account settings. Reality checks remind you how long you’ve been playing. If you need a break, cooling-off periods let you pause your account for 24 hours, 7 days, or 30 days. For longer breaks, self-exclusion is available for a minimum of six months.

All limit reductions take effect immediately. If you request an increase, it will only apply after a 24-hour waiting period. This delay gives you time to reconsider the change.

Recognising Problem Gambling

Problem gambling can affect anyone. Warning signs include chasing losses, lying about how much you gamble, spending more than you can afford, or feeling restless when trying to cut down. It may also interfere with work, relationships, or daily responsibilities. If any of this sounds familiar, support is available. And it’s free and confidential.

In Australia, you can contact Gambling Help Online by phone, live chat, or email. They offer counselling and referrals nationwide. Some states and territories also operate their own support services, which you can access through local health departments.

Protecting Minors

You must be at least 18 years old to open an account or play at Jackpot Casino. We verify age during registration and may request documents to confirm your identity. If you share a computer or device with children, consider installing blocking software such as Net Nanny or Gamban to restrict access to gambling sites.

Account Rules and Fair Play

Only one account per person is permitted. You must provide accurate personal details during registration. We carry out identity and payment verification before processing your first withdrawal. This protects both you and us from fraud.

Bonuses come with terms: wagering requirements, eligible games, expiry dates, and maximum cashout limits all apply. Attempting to abuse bonus offers, such as creating multiple accounts or using prohibited strategies, will result in the removal of bonuses and possible account suspension.

Dormant accounts (those inactive for 12 months) may incur a monthly fee after written notice. Collusion, use of bots, or initiating chargebacks without valid reason are serious breaches and may lead to account closure.

If you have a complaint that we don’t resolve to your satisfaction, you can escalate it to your state or territory gaming regulator.

How We Handle Your Data

We collect personal information including your name, address, date of birth, contact details, payment data, and technical logs like IP addresses and device type. This is necessary to run your account, prevent fraud, meet legal obligations, and improve our service.

Your data is shared only with trusted partners: payment processors, identity verification providers, and regulators where required by law. We do not sell your information to third parties.

We keep records for five years after account closure, as mandated by anti-money laundering rules. You have rights under privacy laws to access, correct, delete, or transfer your data. To exercise these rights, contact our support team.

Our site uses cookies. Essential cookies keep your session secure. Analytics cookies help us understand site performance. Marketing cookies support personalised ads. But you can disable non-essential cookies at any time through your browser settings.

All data transmitted between your device and our servers is encrypted. Access to your information is limited to staff who need it for their role.

Changes to Our Policies

We may update these policies from time to time. If changes affect your rights or obligations, we’ll notify you by email or via a message when you log in. Continued use of the site after such notice means you accept the updated terms.